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Frequently Asked Questions

Q. How long do LED lights last on the lit branches?

A. LED's are awesome lasting up to 50,000 hours.

Q. Do the electric lighted branches and trees come with an adaptor?

A. Absolutly! All electic items calling for an adaptor, are included.

Q. Are the branches bendable?

A. Yes they are. The willow branches and trees are bendable to shape how you desire. With a few exceptions, the "twig" branches which are made from real twigs.

Q. Do the crystal sprays light up.

A. No, most of the crystal sprays are to embellish the lighted branches.

Q. Do the outdoor candles come with batteries.

A. Depending on the item, some do come with batteries. However the batteries are not full power so they will only last a short time. We call them demo batteries, so our retail shop customers can try them to see how they look. If they are included, it will be included in the description.

Q. What happens if my item is defective?

A. We have customer service reps available from 9 to 5 Central standard time Monday through Friday happy to help. Call our toll free number 1-888-733-9590.